Discipline & Complaints Policy
Eckville Minor Baseball Association (EMBA) recognizes that conflicts may arise throughout the season. It is essential that all concerns are addressed in a respectful, fair, and timely manner for all parties involved. The following policy has been established to ensure concerns are handled appropriately and consistently within our organization.
Unless an incident is severe in nature (e.g., involving physical altercation, injury, or safety concerns), all complaints must follow the procedure outlined below.
Communication Guidelines
ABSOLUTELY NO phone calls, text messages, personal emails, or social media messages (including Facebook Messenger, Instagram, etc.) to Executive members will be accepted regarding complaints.
Complaint Process
1.Incident Occurs
A concern or incident takes place involving a player, coach, parent, or volunteer.
-A minimum of 24 hours must pass before submitting a formal complaint. This allows time for emotions to settle and for a more constructive resolution.
-Complaints must be submitted in writing using the official EMBA complaint process/form (as outlined on the EMBA website).
4.Review Process
-The complaint will be reviewed by the EMBA Board.
-Additional information may be requested from involved parties.
-A decision or resolution will be communicated through the appropriate channels.
-Outcomes may include mediation, warnings, or disciplinary action depending on the situation.
Important Notes
The intent of this policy is to promote respectful communication, fairness, and accountability.
Failure to follow this process may result in the complaint not being reviewed.
EMBA reserves the right to take immediate action in cases involving safety, harassment, or serious misconduct.